U.S. DIRECT LINE: +1 828-684-3551
M-F: 9:00 a.m. – 5:00 p.m. EST
INTERNATIONAL DIRECT: +1 828-684-1508
FAX: +1 828-684-1057
355 Cane Creek Road
Fletcher, NC 28732 USA
Out of an abundance of caution, we’ve decided to limit outside visitors to our facility for the near future. This is part of a preventative effort to keep our team healthy and working hard to bring you the great products that you love. Unfortunately, that means we will not be able to offer factory tours at this time. Thanks for understanding.
Before inquiring directly, please consult our Frequently Asked Questions (FAQ) page. We find that most questions are covered there. Please note that we have limited staff and call volumes can be high during business hours. Thank you for your patience.
For assistance purchasing Cane Creek products or if you are a Cane Creek distributor or retailer, please call us directly at 828-684-3551 or email: email@example.com
For Bicycle Manufacturers interested in OEM accounts that would like to purchase directly through Cane Creek please email us at OEM@canecreek.com
WARRANTY AND PRODUCT SERVICES:
Cane Creek Cycling not only supports a network of Certified Service Centers globally, but also provides Factory Direct Service. For all information concerning the service or warranty of your Cane Creek Cycling Component please contact: firstname.lastname@example.org
*If you are requesting service or warranty on a Cane Creek product, please include the following in your email:
- Contact Information – Phone Number and Email Address
- Mailing Address
- Cane Creek Product Serial Number
- The year/make/model of the bike the Cane Creek product is mounted on.
- Date when/how the product was purchased (on bike, or aftermarket)
- Mention any specific issues with the product
- For warranty consideration please include purchase receipt/invoice/etc.
PRODUCT QUESTIONS AND SUPPORT:
For questions regarding Cane Creek products, including product specifications, legacy products and product compatibility, please contact: email@example.com