Contact Us

TELEPHONE:  800-234-2725

U.S. DIRECT LINE: +1 828-684-3551

HOURS:

M-Th: 9:00 a.m. – 7:00 p.m. EST
F: 9:00 a.m. – 5:00 p.m. EST

INTERNATIONAL DIRECT: +1 828-684-1508

FAX: +1 828-684-1057

MAILING ADDRESS:

355 Cane Creek Road
Fletcher, NC 28732    USA

FACTORY TOURS:

Factory tours can be arranged by request. Please email marketing@canecreek.com to request a tour. We have a small team so please contact us as far in advance as possible.

Before inquiring directly, please consult our Frequently Asked Questions (FAQ) page. We find that most questions are covered there. Please note that we have limited staff and call volumes can be high during business hours. Thank you for your patience.

SALES ASSISTANCE

For assistance purchasing Cane Creek products or if you are a Cane Creek distributor or retailer, please call us directly at 828-684-3551 or email: sales@canecreek.com

WARRANTY AND PRODUCT SERVICES:

Cane Creek Cycling not only supports a network of Certified Service Centers globally, but also provides Factory Direct Service.  For all information concerning the service or warranty of your Cane Creek Cycling Component please contact: service@canecreek.com

*If you are requesting service or warranty on a Cane Creek product, please include the following in your email: 

  • Contact Information – Phone Number and Email Address
  • Mailing Address
  • Cane Creek Product Serial Number
  • The year/make/model of the bike the Cane Creek product is mounted on.
  • Date when/how the product was purchased (on bike, or aftermarket)
  • Mention any specific issues with the product
  • For warranty consideration please include purchase receipt/invoice/etc.

PRODUCT QUESTIONS AND SUPPORT:

For questions regarding Cane Creek products, including product specifications, legacy products and product compatibility, please contact: products@canecreek.com

We are committed to responding to your email within two business days. However, emails sent to multiple email addresses may delay our response. Please choose the point of contact above that most closely matches your issue.