EMPLOYMENT

ENTHUSIASTS AND GEARHEADS WANTED

If you’re passionate about cycling, we might have a position for you at Cane Creek. The environment in our North Carolina facility is progressive, fun and full of opportunity. So if you think you’re a good fit for Cane Creek, we want to hear from you. Here are several reasons why it’s a great idea to join the team:

  • On-site fitness area
  • Midday lunch rides
  • We are a company dedicated to being a steward for our community and environment
  • Passionate team members who love what they do
  • On-site bike shop
  • On-site pump track
  • Employee purchase perks
  • For the love of coffee, we keep you caffeinated all day!
  • Fido friendly facility
  • Training and advancement opportunities
  • We are employee-owned.  Through the ESOP employees get to share in the growth of the company.
Cane Creek is an Equal Opportunity Employer and all applicants for employment are recruited, hired and assigned on the basis of merit, qualifications, and competence without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.  

 GENERAL EMPLOYMENT APPLICATION

If you are interested in a position at Cane Creek please submit a resume to hr@canecreek.com.

Open Positions:

Job Description – Multimedia Specialist

Reports to:  Marketing Director   

Position Summary:

Under the direction of our Marketing Director, the Multimedia Specialist will be responsible for helping to tell the story of Cane Creek’s products and brand through video and photography across a variety of digital and print applications. The Multimedia Specialist will also support a variety of marketing initiatives ranging from promotional, public relations, advertising, sponsorship, social media, and sales support initiatives primarily through digital content creation and photography.

Candidates will be required to submit a portfolio of sample work to demonstrate their ability to produce professional-quality video and photography. 

 Responsibilities Include:   

  • Working closely with the Director of Marketing to produce branded, story-based content that highlights Cane Creek’s unique history and place in cycling culture while strengthening customer commitment to the brand.
  • Working closely with the Brand Manager to produce instructional and informational videos to educate customers on products and deepen their understanding of Cane Creek’s dedication to authenticity, craftsmanship, and premium alternative product design.
  • Working closely with the Brand Manager, Product Coordinator, and sales team, produce high-quality photos and videos to support sales and product collateral such as product one-sheets, catalogs, and product service.
  • Working closely with the Manager of Rider Engagement to produce and share photos and videos highlighting Cane Creek’s field marketing efforts – particularly regional engagement through the Cane Creek Cycling Tour. This will occasionally involve overnight and weekend trips to cycling events and races in the Southeast United States.
  • Producing and maintaining a database of high-quality lifestyle photography and video showing Cane Creek products being ridden and enjoyed in a way that reflects Cane Creek’s distinct culture. This will include ensuring that our partners throughout the sales channel have quick access to these assets for use in their own promotions.
  • As a member of the marketing team, working to collaboratively produce promotional photography and video to support product launches, advertising campaigns, and special promotions.
  • Working closely with the rest of the marketing team, developing content for web and social media including customer highlights, employee highlights, and product features.
  • Organizing and improving Cane Creek’s YouTube channel and leveraging new content into a larger and more engaged user base.
  • Maintaining a shared database of photographs of all Cane Creek products, ensuring that those images are up-to-date with current product specifications. Also, in partnership with the Internet Sales Manager, ensuring that all product images on the website are correct, professional and representative of the Cane Creek Brand.
  • Additional duties as assigned, including a variety of tasks involving marketing, promotional, public relations, advertising, sponsorship, social media and sales support initiatives.

Minimum Qualifications:

  • A love of cycling is required; industry knowledge is not. 
  • Demonstrated experience creating professional-quality photography and video, preferably in the cycling or outdoor sports and recreation space.
  • Experience with the Adobe Creative Suite – particularly Photoshop and Premiere. After Effects motion graphics knowledge is also highly desired.
  • Experience using DSLR’s and GoPro’s to produce professional-quality video and photography.
  • Experience using studio lighting for photography; studio product photography experience preferred.
  • Experience coloring video. Devinci Resolve experience preferred.
  • Experience capturing, editing and mastering audio for use in video production.
  • Willingness to travel to special events and tradeshows nationwide and possibly international.
  • Experience implementing photography and video for web and social media.
  • Superior communication skills; ability to effectively work with others internally and externally
  • The ideal candidate is resourceful, innovative, collaborative, enthusiastic, creative, outgoing, passionate about success, and willing to pitch-in at all levels for the benefit of the team.
  • Previous professional experience as a photographer and videographer is not an absolute requirement. All candidates with a love of cycling and the demonstrated ability to produce professional-quality photography and video are encouraged to apply.

 

Job Description – Suspension Manager

Reports to:  President

Position Summary:

The Suspension Manager is responsible for the technical management, supervision and control of production processes. He/she will provide direct supervision of personnel to ensure the safe achievement of quality, production and cost objectives in the manufacturing facility. The suspension manager will coordinate activities on the production floor to ensure the timely completion of scheduled projects and assignments. He/she will troubleshoot operational issues, identify corrective measures, and ensure a focus on quality.

Responsibilities Include:   

  • Oversee production processes and present ideas for improvement.
  • Ensure quality and on-time delivery standards are met, and modify procedures as needed to meet changed conditions.
  • Monitor and ensure that all equipment is working properly.
  • Coordinate the hiring and training of production staff.
  • Correct problems on production line to maintain efficiency, quality, and delivery.
  • Work with assembly lead and lead technician to monitor and improve standards.
  • Manage the production staff in the suspension areas; providing guidance, training, and supervision over quality.
  • Perform quality and procedure checks on a regular basis.
  • Perform first article and bill of materials (BOM) checks for any builds starting.
  • Input information into the ERP system, putting completed shocks, forks and parts away as needed.
  • Troubleshoot problems with products, work to find solutions to problems and provide training on those solutions.
  • Process and sort Return Authorizations (RA’s) for the suspension rework team.
  • Support Engineering in the planning, development and qualification of manufacturing techniques for fabricating new products and improving existing products.
  • Manage compliance in the areas of quality, complete and on-time delivery, safety, and customer satisfaction and employee relations.
  • Ensures positive growth in customer and employee satisfaction while improving the efficiency of quality, technique and employee morale.

Minimum Qualifications:

  • 2+ years working in a manufacturing production environment.
  • Detail oriented with a disciplined, focused, and results oriented mentality.
  • Ability to manage multiple tasks in a fast paced environment.
  • Solid judgment along with decision making skills.
  • Strong interpersonal, communication, and problem solving skills.
  • Results/goal driven personality.
  • Experience with an ERP system preferred.
  • A love of cycling and industry knowledge is preferred

Job Description – Retail Services Representative

Reports to:  Retail Services Manager   

Position Summary:

The Retail Services Representative will be involved in all sales, customer care, product service, public relations, and technical services. He/she will be responsible for the implementation of new and ongoing sales and marketing programs. The Retail Services Representative will partner with key stakeholders in the organization to implement effective sales & marketing programs and drive dynamic growth within Cane Creek Cycling Components. The tasks will vary according to need and, therefore, will be diverse and assigned according to skill-level.

Key Tasks and Responsibilities:

  • Receive & manage incoming phone calls and emails.
  • Open & maintain customer accounts by recording account information and updates.
  • Learn and maintain technical knowledge on Cane Creek products and components
  • Attract potential customers by answering product and service questions; suggesting information about other products and services; providing product, promotion, and pricing information.
  • Maintain customer & warranty databases by inputting data & updates.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Coordinate and track customer requests and qualified leads and perform business development tasks using CRM.
  • Assist with and occasionally travel to tradeshows, product launches and other sales/company events.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Responsible for maintaining a working relationship with all service centers and providing support. Responding to any inquiries and working to find a solution for any issues or concerns; validate and process claims, solicit and process orders, and oversight for on-going training and education.
  • Work with Engineering regarding failures, concerns, changes, etc. to products and communicate that information to service centers.
  • Provide support as needed with technical documents and production graphics. Including but not limited to: instruction manuals, service/tech bulletins, production graphic files, event space layout, and packaging design.

Minimum Qualifications:

  • College Degree preferred but not required
  • Demonstrated success in relevant prior work experience
  • Effective interpersonal and communication skills
  • Effective problem solving skills
  • Customer Focus
  • High energy team player with strong social skills
  • A love of cycling and industry knowledge is preferred

Job Description – Suspension Technician

Reports to:  Suspension Manager   

Position Summary:

The Suspension Technician is responsible for the assembly process of Cane Creek suspension products. He/she will organize and execute the assembly of suspension products in the suspension assembly areas. The Suspension Technician is responsible for build and quality-related procedures and will execute quality checks on said procedures.

Responsibilities Include:   

  • Follow detailed assembly instructions, processes and procedures.
  • Lead the assembly in the suspension areas; providing guidance, training, and supervision over quality.
  • Comply with policies, guidelines, and regulatory requirements per the company.
  • Report problems with quality, processes, equipment and materials to Production Supervisor.
  • Maintain a clean and organized work area to facilitate manufacturing functions.
  • Attending informational meetings and trainings as necessary.
  • Document actions by completing production and quality forms.
  • Perform quality and procedure checks on a regular basis. Perform QC checks every on 30-minute cycles.
  • Perform first article and bill of materials (BOM) checks for any builds starting.
  • Input information into the ERP system, putting completed shocks and parts away as needed.
  • Troubleshoot problems with suspension products, work to find solutions to problems and provide training on those solutions.
  • Work with manufacturing engineer to develop and build procedures and providing training to assemblers.
  • Review production schedule to determine available parts for build orders.
  • Responsible for tracking disposables, wear items, and tools.
  • Process and sort Return Authorizations (RA’s) for the suspension rework team.
  • Maintain a strong working relationship with the Engineering and Quality Control departments.
  • Responsible for clearly communicating production needs to supervisor and related department leads.
  • Other duties as assigned.
  • Contribute to team effort by accomplishing related results as needed.

 

Job Description – Materials Handler

Reports to:  Inventory Coordinator   

Position Summary:

The Materials Handler is responsible for distributing raw materials to designated production work stations, performs inventory cycle counts, and assists in a variety of receiving and shipping functions to support inventory accuracy and production efficiency.

Responsibilities Include:   

  • Efficiently and accurately maintain the established material replenishment and delivery system within all production areas. This includes all production areas, shop areas, and the shipping/receiving area.
  • Perform accurate and thorough cycle counts of inventory items as directed by the Inventory Coordinator.
  • Assist with materials receiving and shipping via staging, sorting, counting, and restocking inbound shipments; collect and prepare outbound materials throughout various processes (specifically polished, anodized, and laser etched components).
  • Effectively communicate with the Inventory Coordinator any issues regarding low and/or missing inventory, inaccuracies, or other problems encountered.
  • Maintain the cleanliness, safety, and order of the warehouse areas and support the general organization thereof.
  • Attending informational meetings and training as necessary.
  • Disposal of obsolete and defective materials as needed.
  • Occasional small part production assembly via specific work order to support stock quantities of finished goods.
  • Facility maintenance as needed.
  • Other duties as assigned

Minimum Qualifications:

  • Experience with basic inventory control terms and methodologies, warehousing, and organization.
  • Excellent attention to detail and precision, with demonstrated ability to listen and follow specific instructions.
  • Sufficient math and computational skills, with the ability to organize and classify within complex organizational structures.
  • Ability to lift up to 50 lbs or more and continually move throughout the day.

 

Job Description – Assembler

Reports to: Production Manager   

Position Summary:

An Assembler is responsible for producing components by assembling parts and subassemblies. He/she will study instructions, specifications, and parts lists and gather parts, subassemblies, tools and materials to produce components. The Assembler will use a variety of tools, fixtures, work instructions, and test equipment to perform a series of operations to correctly assemble/test components.

Responsibilities Include:   

  • Follow detailed assembly instructions, processes and procedures.
  • Comply with policies, guidelines, and regulatory requirements per the company.
  • Report problems with quality, processes, equipment, and materials to Production Lead.
  • Maintain a clean and organized work area to facilitate manufacturing functions.
  • Attending informational meetings and training as necessary.
  • Document actions by completing production and quality forms.
  • Conserves resources by using equipment and supplies as needed to accomplish job results.
  • Facility maintenance as needed.
  • Pull parts for orders when needed.
  • Package and ship orders when needed.
  • Other duties as assigned.
  • Contribute to team effort by accomplishing related results as needed.
  • Contribute to the team by presenting ideas to improve processes and time management.

Minimum Qualifications:

  • Ability to read and comprehend procedures written in English.
  • Experience in a manufacturing facility.
  • A focus on quality and safety.
  • Good judgment and decision-making skills.
  • Results/goal-driven personality.