Suspension components require regular maintenance every 50-100+ hours, depending on the product. If your Cane Creek suspension is not performing as you think it should and you have exceeded this service interval, it's likely that your fork/shock just needs a service, and does not require a warranty claim. If you ride your suspension in extreme weather conditions, at lift-assisted bike parks, or on an e-bike, the service intervals should be more frequent!

To have your fork or shock serviced, please contact your local mountain bike suspension service shop, or consult our list of service centers here. This list is not exhaustive – just representative of shops we've worked with directly. There may be others in your area that can perform service.

Warranties are a promise that the item you've purchased was made and assembled correctly, and that the materials and parts were free from defects. They do not cover incorrect or forceful installation on your bike, everyday wear-and-tear, neglect from routine service, use beyond what was intended for the product, or products that have been modified by the user in any way.

If your fork/shock has been regularly serviced according to our recommended intervals above, but is acting strange, you may be entitled to a warranty service or replacement.

Warranty claims can be honored by any of our Suspension Warranty Centers (international customers), or by Cane Creek directly (USA customers). For dealers and consumers in the USA, fill out the form below to start a factory-direct warranty claim. For dealers and consumers outside the USA, please reach out to your nearest Cane Creek distributor or service center.