Cloud Nine Warranty
Cloud Nine shocks are warranted against defects in materials or workmanship for one year from the date of purchase. This warranty applies to the original owner only. At their discretion, Cane Creek will repair or replace any defective Cloud Nine with the same or comparable model. This warranty is void if the shock is damaged as a result of abuse, alterations, modifications, improper adjustment, lack of maintenance, crashes, or other conditions judged by Cane Creek to be abnormal, excessive, or improper. It is mandatory that a Return Authorization Number (RA#) is received (by calling Cane Creek) before any return is made. Additionally, a dated Proof of Purchase must accompany the Cloud Nine when returned.
If your Cane Creek wheel is tweaked out, we advise you to take it to a bike shop (preferably the one you purchased it from). The shop can perform a rebuild.
Our "Nipples At The Hub" designed wheels use straight-pull spokes. These are not one-off or custom spokes or sizes. Most spoke makers produce straight-pull spokes. So any decent bike shop in many parts of the world can get you a Cane Creek replacement spoke, should you find yourself needing one.