U.S. DIRECT LINE: +1 828-684-3551
M-Th: 8:30 a.m. – 5:30 p.m. EST
F: 8:30 a.m. – 12:30 p.m. EST
Factory tours can be arranged by request. Please email email@example.com to request a tour. We have a small team so please contact us as far in advance as possible.
INTERNATIONAL DIRECT: +1 828-684-1508
FAX: +1 828-684-1057
355 Cane Creek Road
Fletcher, NC 28732 USA
Before inquiring directly, please consult our Frequently Asked Questions (FAQ) page. We find that most questions are covered there. Please note that we have limited staff and call volumes can be high during business hours. Thank you for your patience.
WARRANTY AND PRODUCT SERVICES:
Cane Creek Cycling not only supports a network of Certified Service Centers globally, but also provides Factory Direct Service. For all information concerning the service or warranty of your Cane Creek Cycling Component please contact: firstname.lastname@example.org
*If you are requesting service or warranty on a Cane Creek product, please include the following in your email:
Contact Information – Phone Number and Email Address
Cane Creek Product Serial Number
The year/make/model of the bike the Cane Creek product is mounted on.
Date when/how the product was purchased (on bike, or aftermarket)
Mention any specific issues with the product
For warranty consideration please include purchase receipt/invoice/etc.
PRODUCT QUESTIONS AND SUPPORT:
For questions regarding Cane Creek products, including product specifications, legacy products and product compatibility, please contact: email@example.com
For assistance purchasing Cane Creek products or if you are a Cane Creek distributor or retailer, please contact: firstname.lastname@example.org
SPONSORSHIP AND MEDIA INQUIRIES:
If you would like to be considered for sponsorship by Cane Creek please contact: email@example.com
Please understand that we receive many requests for sponsorship and are only able to sponsor a very limited number of riders and events per year.