Contact Us

TELEPHONE:  800-234-2725

U.S. DIRECT LINE: +1 828-684-3551

HOURS:

M-Th: 8:30 a.m. – 5:30 p.m. EST
F: 8:30 a.m. – 12:30 p.m. EST

FACTORY TOURS:

Mon / Weds 10:00 a.m – 12:00 p.m. EST
(please call ahead)

INTERNATIONAL DIRECT: +1 828-684-1508

FAX: +1 828-684-1057

MAILING ADDRESS:

355 Cane Creek Road
Fletcher, NC 28732    USA

Before inquiring directly, please consult our Frequently Asked Questions (FAQ) page. We find that most questions are covered therePlease note that we have limited staff and call volumes can be high during business hours. Thank you for your patience.

WARRANTY AND PRODUCT SERVICES:

Cane Creek Cycling not only supports a network of Certified Service Centers globally, but also provides Factory Direct Service.  For all information concerning the service or warranty of your Cane Creek Cycling Component please contact: service@canecreek.com

*If you are requesting service or warranty on a Cane Creek product, please include the following in your email: 

Contact Information – Phone Number and Email Address

Mailing Address

Cane Creek Product Serial Number

The year/make/model of the bike the Cane Creek product is mounted on.

Date when/how the product was purchased (on bike, or aftermarket)

Mention any specific issues with the product

For warranty consideration please include purchase receipt/invoice/etc.

 

PRODUCT QUESTIONS AND SUPPORT:

For questions regarding Cane Creek products, including product specifications, legacy products and product compatibility, please contact: products@canecreek.com

SALES:

For assistance purchasing Cane Creek products or if you are a Cane Creek distributor or retailer, please contact: sales@canecreek.com

SPONSORSHIP AND MEDIA INQUIRIES:

If you would like to be considered for sponsorship by Cane Creek please contact: sponsorship@canecreek.com

Please understand that we receive many requests for sponsorship and are only able to sponsor a very limited number of riders and events per year.